Travel Basics

How to Send Package from Korea via EMS with Pickup Service thru Online

Are you planning to send package from Korea through EMS but don’t know how? Here is a step-by-step guideline on how you can do it through online. You can even request for a pickup of your parcel from your place.

Step 1: Put your package in a box.

If you are sending small or large parcel, you must place them in a box. But if you don’t have a box, there are boxes that you can buy from Korea Post Office (우체국) nearby your place. The boxes vary in size and price. The smallest box costs 400 KRW, while the largest box costs 1,700 KRW.

Remember to use bubble wrap or clothes to wrap your parcel if you are sending items that can be easily damaged or scratched. Also, it is better to wrap your box in tape to keep in in good shape while in transit.

Step 2: Request for EMS package pick up via online.

The next step is requesting for the pickup of your package. You can schedule a pickup through the website of ePOST Korea. Note that the website is in Korean. If you cannot understand Korean, you can use auto website translator or follow the steps below.

2.1. Create an account on ePOST kr website

You will be needing a Korean mobile number to sign up. They also have a non-member application but you will still need to have a Korean number for succeeding communications with the post office. Click here to get to the landing page of ePOST kr for package pickup reservation.

2.2. Choose between International Express EMS or International Parcel

EMS is the fastest and safest express mail service through a special mail transport network between post offices around the world (101 countries). While International parcels are slower than EMS, but they can be delivered at lower cost.

2.3. Check “방문접수” to request for pickup of your package from your place

After checking “방문접수” (literal translation: Visit Accepting), also check that you are agreeing to the terms and conditions.

2.4. Fill out the Sender and Receiver’s Information Section

You will need the following information: Name, Complete Address with Zipcode, Mobile Number and Email. Upon filling out your address, the 접수정보 section will automatically show the details of the post office near you. They will be in-charge of picking up your package from your place.

2.5. Customs Declaration

On the same page, you will also have to declare the items included in your package for EMS. It includes Item Classification, Product Codes (searchable), Quantity, Net Weight (g), Brief Description of contents, Price value in USD and Country of Origin. Note that you will have to do this per item or at least per bundle or similar types. For example, if you are sending various books, you can just include Books, their quantity and overall estimated value.

2.6. Insurance Coverage

Furthermore, you also have an option to add insurance coverage for your parcel. However, insurance is not available for items that are fragile, such as food (especially kimchi) and electronic products. If the contents are expensive, the actual amount of damage is compensated within the scope of the insurance price in case of damage. The insurance cost for the first 114,300 KRW is 2,800. Additional of 550 KRW per 114,300 thereafter. The total insurance limit is 7,000,000 KRW.

Step 3: Wait for a call from the nearby Post Office.

Once you are done with the online registration, you will have to wait for the call from the assigned Korea Post Office (우체국) near you. If you don’t get a call or they don’t come to pick up your package on the designated date, you may call the Post Office at 1588-1300. You can even request for assistance in English if you can’t speak in Korean. You can simply say “죄송하지만 저는 한국어를 잘 못해서 제가 영어를 할 수 있는 사람과 얘기할 수 있을까요?” Which means “I’m sorry, but I’m not good at Korean, so can I talk to someone who can speak English?” Just make sure that you know the registration number of your online reservation. Then they will call you back within 30 minutes or less with someone who can speak in English to assist you. If you are successful, then the next step is waiting for them to pick up your package.

Step 4: Post Office picks up your package.

The post office will call you again once they are going to pick up your package so keep your lines open. Normally, they have a weighing scale to measure the weight of your box and as well as its height which will determine its cost. But if they don’t have it with them, they you will pick up first your parcel and weigh it on their office. On the same day, you will receive a message on the amount that you have to pay and transfer to their bank account. The cost of sending package thru EMS varies per country destination, its weight and height, and insurance coverage if there’s any. To give you an idea, I sent a small box containing two Kpop albums to Malaysia for only 20,500 KRW. Another example is the 5-6kg box that I sent to the Philippines for 54,000 KRW including the insurance.

If you want to drop your package to the post office instead, learn more about the step-by-step process here.

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🇵🇭 Joey

A scholar, marketer, educator, traveler, and ultimately, a fangirl currently living in South Korea. I mostly write about Hallyu-related places as well tips on traveling and living in Korea.